Home Care

We are committed to providing the highest quality community-based home care and support services to help enable older people to live comfortable and independently in their own homes, whatever their nursing and personal care requirements. We provide services for people that fund their care privately, service users that are referred by the local authority and direct payment users that manage their own care.


The IAN method in 3 Simple Steps


ABOUT our client’s health care status

Every placement we make and every service we provide is patient led, ensuring that the client gets an outstanding level of care and courtesy at every interaction. Happy patients get better quicker, and providing top-class levels of medical and domiciliary care within one's home provides a comforting alternative to hospitals and respite centers.



for high quality care

We believe that in today’s clinical environments, patients should not be offered second best service, which is what we see happen so often in understaffed, overstretched hospitals. Providing respite care enables 1 on 1 attention, from staff who have been rigorously assessed through the NMC’s professional accreditation before gaining entry into the UK.



to build strong relationships

Our services have reached across the much of the UK and into every sector, enabling us to have nurtured a wide-ranging network of medical professionals and sponsoring organisations. Our domiciliary service is comprised of experienced, specialist staff who have chosen to provide care to those outside of the rigid medical environment of a hospital. They thrive with the trust and responsibility afforded to them when being welcomed into client’s homes, and enjoy providing the best possible care.


We offer professional and personal care services tailored to your individual needs. Our aim is to build an open and transparent relationship with the service users so that we can communicate effectively and benefit those vulnerable people who needs our help and support with their daily living skills



Dementia Care

Home care for people with dementia, Alzheimer’s disease, vascular dementia and dementia with Lewy bodies. Dementia is a progressive illness, referred to as brain failure. The brain cells die faster than they do in the normal ageing process and their loss of memory. Common symptoms include decline in memory, no reasoning, communication difficulties and loss of skills. It is very important to supporting an individual with dementia in a Person Centred Approach. We support them to help them keep their identity, self-esteem, self-worth and individuality.

That is why our nurses and care staff have the training on how best we can provide care.


Personal Care

We can help with Personal Care for everyday or just small amounts from time to time. We understand that Illness, age or mobility can be frustrating or embarrassing. That’s why we have qualified, respectful Care Support Workers and nurses who are experienced in helping all kinds of people with their personal care.

We appreciate the importance of respecting dignity at all times. We will help to retain as much independence as possible. The Care Support Workers are understanding and sympathetic, without being patronising.

We know that every customer is an individual, with unique personal needs, preferences and values. Our support arrangements will be personalised to your own requirements. This can involve family members if you wish. Rest assured, we will only provide the services that have specifically been asked for in care and support plan.

We can assist with a wide variety of personal care tasks including assistance to start to your day well, preparation for bed, continence care and help with grooming.


Live-in Care

Personalised to your specific needs. We pride ourselves in offering superior levels of service and support at every stage. Our combined years of experience with the NHS and care home sectors mean we know how to create package of care that you need when you need it most.

We offer:
  • Individually tailored Live-in Care packages
  • Temporary and permanent solutions, with complete flexibility
  • Specialist package for couples
  • Experts on hand to guide you through the process
  • 24/7 support and total discretion
  • Highly trained and compassionate Support Workers and Registered nurses
  • Trustworthy support from the entire team

Within the freedom and safety of your own home, you’ll enjoy one-to-one support. You will be able to relax, knowing that there is someone there for you. Seven days a week available whenever you need them. But they can also be out of your way when you don’t. They can help with your housework, personal care and shopping, or simply provide good company.

IANS can care for people with the following needs:
  • Personal Care
  • Daily activities
  • Companionship
  • Assistance with medication
  • Domestic duties
  • Shopping
  • Accessing local support

Palliative Care

At IANS Domiciliary Care Services, we are experts in providing superior, specialist Palliative Care for individuals with terminal illnesses who want to remain in their own homes.

We understand that at such a stressful and sensitive time, specialist nursing care and trustworthy support can make a huge difference to how you cope with such a diagnosis. Our team of Homecare Managers, Registered Nurses and Care support workers have a wealth Palliative Care experience and are experts at providing practical and emotional support and care for the patient and their loved ones.

Our team specialises in creating highly personalised homecare plans that work for individuals and their families. So whatever the circumstances, we know how to help.

We offer:
  • Superior, bespoke Palliative Care Packages
  • Clinical expertise, with highly trained, skilled Registered Nurses and Carers
  • The ability to work in conjunction with other professionals
  • Advice on equipment
  • Experts on hand to guide you

Companionship – Perhaps you just need company?

Someone you can chat to and discuss things with, at home or when out-and-about. According to Age UK, almost a million people in the UK go for more than a month without speaking to anyone. We’ve found that many clients don’t necessarily need a lot of help, but perhaps would sometimes like a companion to support them during various activities.

If there’s room in your life for someone like that, IANS can help. One of our Care Support Workers can visit you or accompany you and add a vital human element to your day. They will become a trusted, friendly face. We want to provide someone to share your interests with, while offering companionship.

Clients have found that getting together with a companion makes them feel revitalised and energised. Spending quality time with someone who understands them and is genuinely interested in them is very important.

Typical activities that IAN clients enjoy with a companion include:
  • Walking the dog
  • Going to collect pension or visiting a bank
  • Shopping for food
  • Going to leisure to activities
  • Enjoying a chat over a cup of tea
  • Company while doing crafts or hobbies
  • Visiting a community centre or family
  • Using public transport for doctor and hospital appointments

Healthcare Professionals

IANS Domiciliary Care Services are able to support a wide range of organisations. This includes, but not limited to, the following:
  • Residential Care Homes – private and public
  • Sheltered Housing
  • Extra Care schemes
  • Private Hospitals and public hospitals
  • Local Authority and Social Services
  • Primary care Trusts or GP Commissioning
  • Retirees
  • Communities

IANS Domiciliary Care Services are dedicated to providing a high quality and consistent service to all types of organisations. We can supply staff for an immediate start or pre-arranged terms to support you during shortages, or where you are looking to get a contract with a provider on a long-term basis.


Travel Assistance

Private Nursing here for you – at home and abroad

At IANS Domiciliary Care Services, we specialise in providing superior, bespoke Travel Care for people who travelling abroad on holiday, visiting the UK temporarily, or returning to their home country.

Yes, we are experts in Travel care, we can facilitate your travels as needed. Whether you require specialist assistance when going to and from the UK, the reassurance of a little extra help whilst on holiday or, for example, on a cruise, you can travel safe in the knowledge that there will always be someone there for you.

Our approach to deliver quality travel care

Our team specialises in creating highly personalised travel plans that work for individuals. So, whether you’re looking for holiday care or need repatriation home and have more complex clinical needs, we know how to help.

Why people choose Travel Care from us?

As one of the leading providers of bespoke Travel Care, we provide ourselves on offering superior levels of service and support around the world. Our expertise in healthcare means we can accompany patients wherever and for however long is needed. Our comprehensive knowledge of both the public and the private UK healthcare system means that patients visiting abroad can confidentiality rely on, and benefit from, our knowledge throughout their trip. We offer:

  • Assistance with repatriation
  • Help with assessing private healthcare in the UK
  • Registered Nurses and Support Workers to accompany you on holidays
  • Highly trained and professional Registered Nurses and Carers
  • Total Discretion
  • Trustworthy support 24/7

Post Hospital Care

Help from hospital to home. At IANS Domiciliary Care Services, we specialise in providing the highest standards of bespoke nursing and care for people returning after a hospital stay – and we can also assist with the hospital to home transfer.

Our person-centred approach means we go the extra mile to ensure everything is tailored to you. We create unique nursing and care package that you return home, confident in the knowledge that you have the Registered Nurse or Care Support Worker most qualified to meet your needs.

Our team specialises in creating highly personalised homecare plans that work for individuals. So, whether you’re looking for basic support after returning from the hospital or have more complex nursing requirements, we know how to help. Whatever the nature of the hospital treatment you receive, our combined years of experience within the NHS and private healthcare sector means we know how to provide superior post-operative and post-hospital nursing or care in the comfort of your own home.

We offer:
  • An obligation free initial assessment in your own home or hospital
  • Hospital to home transfers
  • Flexible post-operative and post-hospital discharge care packages
  • Coordination of the multidisciplinary healthcare team including GP’s, District Nurses, and Therapists
  • Highly trained and compassionate Registered Nurses and Carers, with specific expertise
  • Assistance with post-operative rehabilitation
  • Regular supervisory and support home visits by Management
  • Experts on hand to guide you through the process
Contact us now to find out more

Domiciliary Care FAQs

We receive many questions about using our Homecare and Domiciliary Services.

Below are some of our most frequently asked questions.

What is Domiciliary Homecare or daily Domiciliary care?

At IANS Domiciliary Care, our hourly Domiciliary care service means you can stay in the comfort of your own home, while our team of care support workers and nurses will support you with personal care like bathing and dressing, reminding you to take your medication, or simply helping you with odds jobs around the house. They can also take you to hospital and medical appointments, pop to the shops, cook you dinner – and even remember to feed and walk your pets.

How do you choose your hourly and Domiciliary Support Workers?

All our daily staff have gone thru a rigorous interview. The will have undergone psychological testing to make sure they have the right temperament for the job and we always ask for – and talk to – at least two references. We also ensure all our support workers have completed a Disclosure and Barring Service check.

Disclosure and Barring Service

You can read about the government disclosure and barring service at the ink below.

Why use a daily home care agency, rather than hiring a private, self-employed support worker?

Using a daily home care agency like IANS Services you’ll see we bring a vast amount of experience, understanding and local knowledge.

When you’ve been in the care business as long as we have, you know immediately who to pick up the phone to. If you need help with any aspect of your care, we’re only too happy to help. We have worked with many of the local hospitals, surgeries and care professionals across North London.

Our team of support workers are all professionally trained, and we do all the reference checking, interviewing and managing of your care – so you don’t have to.

We also provide back-up staff, so if for any reason your usual daily care support worker can’t make it, we’ll make sure someone else can cover.

With IANS services, its all about providing peace of mind for you and your family.

What Does live-in care mean?

Many people ask – what is live-in care? This is where one of our professionally trained support workers lives with you in your own home – full time, seven days a week – so there is always care on-hand whenever you need it.

24 hour live-in care is a wonderful, welcome alternative to residential care. No upheaval, no disruption and allows you to be independent, stay close to friends, keep pets and most importantly maintain all your hobbies and interests.

Why use a live-in care agency, rather than hiring a private live-in carer?

With our live-in care service, you have an on-going support from our team who has a bespoke service that is tailored to your needs. We begin by one of our experienced team visiting you at your home, listening carefully to your needs and we then establish a comprehensive assessment of how we can help. We’ll match you with one of our carefully selected and professionally trained support workers and once we have introduced you, you’ll have the on-going advice and support from our office team.

You also have the full confidence and knowledge that we are fully regulated and registered with the Care Quality Commission.

How does the live-in home care service work?

We offer a two-tier live-in service. The first is Introductory Care, where one of our team will visit you at home and carry out a thorough assessment of your needs. We’ll then introduce you to one of our live-in carers and you will then manage their employment. All of our support workers are fully trained and vetted, and we spend time matching you with just the right carer to live with you in your home. With this service, you’ll also receive on-going support and advice from our in-house office team.

We also have a managed Live-in Care Service where one of our team will visit you at home and create a bespoke personal support plan, designed just for you. we’ll then match you to one of our professional support workers, where we carefully select someone we think will suit your lifestyle. You’ll also benefit from the on-going support of a dedicated care manager – who’ll be at the end of the phone if you need someone to talk to and we’ll also provide local back up and support from our field-based supervisors if your support worker is ill or needs the support of our team.

Employing a live-in support worker

With our introductory live-in care service, we match and introduce to your support worker, you pay them directly and provide them with your daily routine. Each support worker for a defined period – usually for up to eight weeks – and then hands over to a replacement in accordance with a booking schedule, managed by IANS dedicated Care Manager.

Can I have a male live-in support worker?

Yes of course. We have many live-in support workers, many of whom have been nominated for our best male support workers. If you have a preference, please do let our team know.

Is there short-term temporary live-in care?

Yes – we can provide you with as much as care you need. For example, if you have just left hospital and need round the clock support while you are recovering, we can help. We can also help with respite care, where we give your regular support worker a break.

What is respite live-in care?

This is also short-term and temporary live-in care at home – we call this our Respite Care plan. It means we can step in and give your full-time support worker a break whenever they may need it.

As always, we could provide a comprehensive assessment of your needs so that we can simply walk into your home and take over all the responsibility and tasks you support worker does on a daily basis.

Will my live-in support worker drive?

Some of our live-in support workers are drivers and will be happy to drive you wherever you need to go. If you use our service and wish your live-in support worker to use your car, we would advise you to inspect their driving license to see that it covers driving your care. You’ll also need to arrange for them to be insured under your own insurance at your own cost.

Will my live-in support worker cook for me?

Yes, our support workers are happy to shop for your food and cook all your favourite nutritious meals.

Do you provide live-in nursing care?

Since we are also registered under the Treatment of disease, disorder or injury (TDDI) which is regulated by CQC, we can provide nursing care, such as wound care, injections, suppositories and the like are also the services we can provide. Our live-in support workers will help with all personal care, (like washing, dressing and supporting morning and night time routines), supervision of medication, helping with odd jobs, cleaning, cooking and companionship.

Do you just provide live-in care for an elderly person?

Its not just elderly people who can benefit from live-in care. We also offer Personal Assistants for younger people too.

How much does a live-in Support worker cost?

Working out the cost of your live-in care can be confusing but working in the care sector, our team have a wealth of knowledge and experience and take great pride in being open and flexible according to your budget.

Needing a care no longer automatically means needing a care home and you may be pleasantly surprised at what you could be eligible for in terms of local funding to remain at home. Our team are adept at negotiating the various government and local agencies to help you manage your care on a tight budget.

The cost of a live-in support worker will vary according to your circumstances but with a budget of around £700 per week, remaining at home becomes a cost-effective solution compared with the cost of residential care or a nursing home. And of course, if you’re a couple, sharing the one-to-one attention of a live-in care support at home, makes even more financial sense.

The cost of live-in care will, of course, vary depending on which IANS service you’re considering. If you’re beginning the journey into the world of care, give us a call today and let one of our experienced team guide you through your options.

What do I need to provide for my live-in support worker?

You’ll need to have a suitable, furnished, warm, secure, and private room for your support worker to live-in with you.As your IANS support worker may spend their breaks and downtime in their room, it is nice for them to have furnishings such as comfortable bed, bedside table, chest of drawers, wardrobe, an armchair, desk and television where possible.

We suggest that IANS support worker’s room is lockable, or if this isn’t possible, that there is a safe place for them to keep their personal belongings and valuables. They are also advised to keep your home secure by locking windows and doors as per your instructions and are instructed not to invite their own friends and family to visit them at your home.

How many days and hours will my live-in support worker work?

Although IANS support worker lives in your home, they are not expected to care 24 hours a day. A typical day will be broken into contact/work time and non-contact/downtime, based around your daily routines and preferences. On average IANS support worker may typically work 8-10 hours a day.

In order to comply with the employment law regulations, your support worker will require a minimum two-hour break in every working day. During this time they must be free to leave your home. On average most support workers will work six or seven days a week.


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