Mental health is the force that motivated Kitec to open its doors to its community. Built with the vision to create a positive support mechanism for the mentally challenged, their team is continuously expanding to provide more services to people of differing age groups, specifically those between 18-65 years old.
From learning simple day-to-day tasks like dressing up or cooking meals, Kitec promotes independence to their service users by celebrating the simple things in life. But more than gaining basic abilities, Kitec envisions a world where everyone can make special connections that make life joyful and meaningful, regardless of disabilities or capabilities.
With a goal to help more service users who have learning disabilities, Kitec continues to deliver its promise of providing a nurturing and therapeutic environment to everyone who needs home care, live-in care, and supported living.
Kitec’s plan to create an inclusive and healthy environment for all its users is perfect except for one huge flaw: they don’t have a strong healthcare team. Marykate Chukwu, Kitec’s Operational Manager, admits that staffing is their main challenge in the business. She said:
“The staffing is the main issue. A lot of people don’t want to work in the care industry. You tell them it is care, and they feel that it is degrading. I don’t know why but there are some people who have worked with us for over 6-7 years. They love being in the sector because they are passionate, and they feel they are doing something special and want to help and support people.
But it’s mainly staffing and referrals we find very difficult, along with retaining staff. This problem has been going on for years. When you have staff shortage, it kills the morale of your team and your clients. It was a struggle, really. We were not able to expand or take on any more care packages because we don’t have enough staff. Plus, staffing shortage poses big risk issues.”
Marykate and her team tried various platforms and advertised in different areas but ended up wasting their time in interviewing applicants that, in the end, either didn’t want to take the job or would show up at work only for a few days and end up quitting.
New to international recruitment, Kitec processed their sponsor license through IANS. They also recruited new carers right after their license got approved—a massive progress in such a short period. Marykate has this to say about her experience:
“I now feel confident to go to the commissioners and say that I want the job... I want the contracts now because I have the staff to cover the packages. The timing was perfect! IANS was able to help me from beginning to the end, and I can now fly, develop my business, and take it to new heights. I am excited and happy that we have people who are no longer waiting, as we are expanding and getting more hours and clients.”