Inviting carers to step into your home is a big decision. We give you the independence & quality care you need without stepping on your right to privacy.Read More
Get round-the-clock healthcare services for assisted daily living. Stay in the comforts of your home while getting all the healthcare assistance you need.Read More
Get immediate care that promotes comfortable, independent living, when you want it, how often you want it, and when you need it.Read More
Receive care that goes the extra mile for extraordinary minds. In your most difficult hour, we provide clarity and compassion.Read More
Did your carers suddenly not turn up? Maintain wellness by filling the gaps in your healthcare needs through our immediate, 24/7 care services.Read More
Our team puts you in the centre of your care, allowing you to receive compassionate, bespoke care solutions.
Our goal is to maintain your dignity throughout your twilight years by providing respect, care, and privacy, the way you want and need it.Read More
We create a tailor-made care plan for your specific home care need by assessing your health condition and understanding your preferences.Read More
When everything you know becomes unfamiliar, you need compassionate hands that will show you that quality life begins with quality care.Read More
We receive many questions about using our Domiciliary Homecare Services. Read some of the most frequently asked.
Upon receiving a call from a potential client, an initial assessment of all the client’s needs is made, including both medical and non-medical (personal) needs. We engage with the client/client’s family to thoroughly understand the level of care expected from us. Our Care Manager will arrange a visit to discuss your needs further and to talk to you about how we can help.
After conducting a thorough needs assessment, including gathering information from all the people that play a part in our client’s life socially or medically in order to provide a customised, tailor-made, client-centric service. We select appropriate carers based upon the need’s assessment conducted by our team.
With clearly defined objectives, we devise a customised care package for each of our clients. We understand that each client is unique, and his/her needs are unique to them. Along-with providing care, we place a lot of emphasis upon the safety of the care provided to each of our clients.
A customised Care Plan will be developed and agreed upon to ensure that we all know what we aim to achieve. Our Care Plans are not fixed or inflexible. We develop an ‘open’ Care Plan which means that our clients can choose what they want to do, and how and when they want to do it.
We take on the daily responsibilities of providing care and ensuring that our clients remain safe and secure. We enable friends and families to spend quality time together enjoying the activities that they choose whilst we take care of the necessary daily duties and tasks.
All care packages are continually assessed to ensure they are meeting the client’s needs. We liaise with clients, client family members and care workers and any required change in level of care provided is discussed with all parties and implemented.
All our care workers receive a full induction to ensure they are ready and able to deliver care services. All care workers will work towards and attain their Diploma 2 in Health & Social care within their first 12 months of joining Care Counts.
They also receive ongoing supervisions, appraisals and training included.
All of our care workers are fully checked. This means they have been interviewed by us, had their references checked and had a Disclosure & Barring Service check. They are fully trained before going out to work. Once working for us, they receive regular supervision and training. Most importantly, we will ask you what you think of your care workers, to ensure we maintain your happiness at all times.
All our care staff are professionally trained and have extensive experience in providing care. As part of IANS Home Care team, all our carers receive additional, comprehensive in-house training to ensure they meet the high standards that we set for all carers. In addition to this, all carers receive ‘on-the-job’ training to ensure the individual needs of our clients are attended to. Ongoing training and development, regular updates and careful management by our experienced Care Manager, all ensure that we consistently exceed industry standards, such as the Skills for Care recommendations.
Our Care Manager has a wealth of experience in monitoring the provision of care and in seeing that everything is as it should be. We make regular telephone contact with our carers, clients and their representatives. We talk to our clients in confidence to ensure any concerns are raised. We build a relationship that promotes trust between us and our clients and ensure they are never worried about complaining. We have an on-call support line for clients and carers alike, so help and advice is available at all times, should it be required. We regularly conduct quality reviews with the clients to get their feedback and suggestions on the service they are receiving.
Our experience has taught us that the needs of a client change very often. This is why we review our care plans on a regular basis. We welcome any kind of feedback from the client’s family and are happy to incorporate it in the Care Plan.