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We receive many questions about using our Domiciliary Homecare Services. Read some of the most frequently asked.

Why choose IANS Home Care? IANS provide care in the home by care workers to assist someone with their daily life. Enabling people to remain at home helps them maintain their independence, comfort and contact with their local community. IANS Home Care is flexible, with just the right amount of assistance given at any one time. The service may be on a temporary, intermittent or long-term basis. 
How will my well-being be protected? All IANS Home Care workers are required to undergo initial induction training to make sure they are ready to provide care at home. All care workers go on to achieve recognised qualifications in care. Our care workers undergo a DBS check (disclosure and barring service), previously known as a CRB. All homecare agencies are required to register with their statutory regulator (in our case, the CQC) if they provide personal care. They are obliged to meet a high standard of service and undergo regular inspections from the local authority and the Care Quality Commission. IANS Home Care is required to comply fully with health and safety legislation to identify and minimise risks to people receiving care and their care workers. 
How much will care in my own home cost? Our prices are very competitive, with no minimum amounts or call-out rates. You only pay for what you need. Before agreeing a service with you, we will discuss a detailed breakdown of the services to be provided and the price we will charge. 
How is the level of care to be provided assessed?

Upon receiving a call from a potential client, an initial assessment of all the client’s needs is made, including both medical and non-medical (personal) needs. We engage with the client/client’s family to thoroughly understand the level of care expected from us. Our Care Manager will arrange a visit to discuss your needs further and to talk to you about how we can help. 

After conducting a thorough needs assessment, including gathering information from all the people that play a part in our client’s life socially or medically in order to provide a customised, tailor-made, client-centric service. We select appropriate carers based upon the need’s assessment conducted by our team. 

What do you mean by a ‘tailor-made’ care plan?

With clearly defined objectives, we devise a customised care package for each of our clients. We understand that each client is unique, and his/her needs are unique to them. Along-with providing care, we place a lot of emphasis upon the safety of the care provided to each of our clients. 


A customised Care Plan will be developed and agreed upon to ensure that we all know what we aim to achieve. Our Care Plans are not fixed or inflexible. We develop an ‘open’ Care Plan which means that our clients can choose what they want to do, and how and when they want to do it. 

We take on the daily responsibilities of providing care and ensuring that our clients remain safe and secure. We enable friends and families to spend quality time together enjoying the activities that they choose whilst we take care of the necessary daily duties and tasks. 

What happens if my needs change?

All care packages are continually assessed to ensure they are meeting the client’s needs. We liaise with clients, client family members and care workers and any required change in level of care provided is discussed with all parties and implemented. 

What training have your care workers received?

All our care workers receive a full induction to ensure they are ready and able to deliver care services. All care workers will work towards and attain their Diploma 2 in Health & Social care within their first 12 months of joining Care Counts.  

They also receive ongoing supervisions, appraisals and training included. 

  • Moving & handling 
  • Medication administration 
  • Infection control 
  • Health & Safety 
  • Food safety & hygiene 
  • Safeguarding of vulnerable adults 
  • Basic first aid 
  • Fire safety 
  • Equality & diversity 
  • Dementia awareness 
  • Record keeping 
  • Principles of care 
How will I know I can trust the care worker caring for me in my own home?

All of our care workers are fully checked. This means they have been interviewed by us, had their references checked and had a Disclosure & Barring Service check. They are fully trained before going out to work. Once working for us, they receive regular supervision and training. Most importantly, we will ask you what you think of your care workers, to ensure we maintain your happiness at all times. 

What training do your care workers receive?

All our care staff are professionally trained and have extensive experience in providing care. As part of IANS Home Care team, all our carers receive additional, comprehensive in-house training to ensure they meet the high standards that we set for all carers. In addition to this, all carers receive ‘on-the-job’ training to ensure the individual needs of our clients are attended to. Ongoing training and development, regular updates and careful management by our experienced Care Manager, all ensure that we consistently exceed industry standards, such as the Skills for Care recommendations. 

What quality monitoring/assurance systems are in place?

Our Care Manager has a wealth of experience in monitoring the provision of care and in seeing that everything is as it should be. We make regular telephone contact with our carers, clients and their representatives. We talk to our clients in confidence to ensure any concerns are raised. We build a relationship that promotes trust between us and our clients and ensure they are never worried about complaining. We have an on-call support line for clients and carers alike, so help and advice is available at all times, should it be required. We regularly conduct quality reviews with the clients to get their feedback and suggestions on the service they are receiving. 

What if I don’t like my care package or want to make some changes?

Our experience has taught us that the needs of a client change very often. This is why we review our care plans on a regular basis. We welcome any kind of feedback from the client’s family and are happy to incorporate it in the Care Plan. 

Are you looking for care support?

All our care services are personalised to suit your specific needs. If you’d like to discuss your care needs or if you have any questions, simply complete the form below and one of our experts will respond back to you personally.
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