Established in 2008, EBS Instant Care is a home care agency dedicated to providing diverse healthcare services. From mental health conditions to physical and sensory impairments, its team of trusted and trained care professionals is equipped to offer exemplary care that knows no conditions or boundaries.
EBS creates a safe environment for its residents, that’s for sure. But what sets it apart is its personalised and consistent care. Centred towards creating a homely environment where everyone is free to choose and collaborate on their own care plan, EBS lives up to its promise of providing superior quality services.
Care you can access and care you can trust, EBS is an extension of each their resident’s home.
The healthcare sector in the UK is slowly sinking because of the lack of care workers—a problem EBS is no stranger to. Years into the care business, EBS used every approach to grow its team. They looked for ways to hire workers, but just like what happens in other care businesses, their retention rate continued to plummet as their newly hired staff leaves their business in just a few months.
EBS approached other agencies in the past, but they did not get the response and the solutions they need. Weeks turned into months and still no results. EBS decided to stop operations with the agency because they felt that they were not getting anywhere. Promises were left empty, and so was their staff numbers.
A simple referral changed EBS’ staffing situation. Right after hearing about IANS, they called and immediately got a response from our team.
Ellie Price, Managing Director of EBS, had this to say about her experience:
“When I first called IANS, I was impressed. They’re easy to talk to, and you can even talk to the director. They allowed us to engage with the decision-makers, and they can do things so quickly and make sure all goals are achievable. When we did the sponsor license application, it was instant. I can see our documents being done, and I can see their promises being delivered. Joining IANS was the best decision within the company. Their staff is very helpful and supportive, and the quality of candidates they gave us was superb and I cannot fault them. They understood what we wanted in a candidate, and they delivered. If I have the opportunity, we’ll take all of them. They understand your needs as a company and act on them.”
IANS showed EBS that there is light at the end of the tunnel.
EBS’ years of struggle is over now that they found a team that can bridge them to eligible, UK-ready senior carers. Shortly after reaching out to IANS, they got their sponsor license and they were connected to senior carers that all fit their requirements and preferences. From license application to immigration requirements, IANS gave EBS the all-in-one services they need. And in a short period, EBS was able to strengthen their workforce and increase their care capacity, allowing them an increase in revenue.